Development
Helping people of all ages to improve their computer skills.
Proactive
Taking proactive care of your computer & devices.
Supportive
Fast and efficient computer support when you need it.
Customer Care
Customer satisfaction is our priority.
Digital Toolbox
Using the latest technology to diagnose & repair your computer. We provide support remote & on-site.
Collaboration
We work with product specialists to keep your computer system up to date.
Services
How we help
Free Computer & Technology Support (Tuesdays)
On Tuesday between the hours of 9.30am -1.30pm you have the option to call, Skype or email and ask us any computer or NBN related questions. We will provide you with clear and easy to understand solutions and that you can go away feeling confident in what you are doing.
Remote Assistance
Remote assistance allows our technicians the ability to log into your computer to evaluate and solve your software or hardware problem. We can also help you manage your computer, configure updates, backed up or restore files or simply to give your system a health check.
Training Manuals
Heidelberg IT & Training Solutions offer a wide range of user guides that you can reference. Some popular titles: Microsoft Office series, as well as Microsoft Windows, Adobe Acrobat and a lot more.
Michael Andrus, your senior technician provides honest, genuine and friendly support. He ensures that your needs are meet by being proactive and supportive; and the relationship does not stop there. Heidelberg IT & Training Solutions are always available by phone and email.
Heidelberg IT & Training primarily service the Banyule, Whittlesea and Nillumbik areas. We focus on the residential and small-home-office customer in these areas and offer unparalleled high quality services.
We will do our best to organise a time that is mutually convenient. However, where a system is deemed urgent or you would prefer to choose the remote assistance option, we can connect in less than 2 minutes using an Industry Leading Software.
Our work is dedicated to the prosperity of our clients!
